Work by Process Analysis
A process can be defined as "a logical series of related transactions that converts input to results or output" (Andersen 1999). The process we are considering is a "business process," which can be defined as "a chain of logical connected, repetitive activities that utilizes the organization's resources to refine an object for the purpose of achieving specified and measurable results or products for internal or external customers." Some examples include the processing of an application, the development of class schedules, and the budgeting process.
Process analysis is an approach that helps managers improve the performance of their business activities. It can be a milestone in continuous improvement (Trischler 1996).
A process analysis approach may consist of the following steps:
- definition of the scope and the objectives of the studyK
- documentation of the status quo and definition of performance measures
- assessment and performance evaluation
- development of recommendations